1. Introduction
This Privacy Policy explains how We Are Falcon ApS collects, uses, stores and protects personal data when you visit our website or use our products and services.
We are committed to handling your data responsibly and in accordance with applicable data protection laws, including the GDPR.

If you have any questions about this Privacy Policy, you can contact us at hello@wearefalcon.tv.

 

2. Data Controller
We Are Falcon ApS
CVR: 27281281
Address: Greve Landevej 108, 2670 Greve
Email: hello@wearefalcon.tv

We Are Falcon is the data controller for the personal information collected on our website and in connection with our software services.

 

3. Personal Data We Collect

 

3.1 Data you provide when placing an order

When you buy software or hardware on our website, we collect
• name
• company name (optional)
• billing and shipping address
• email address
• phone number
• VAT number or EAN (if provided)
• payment related information (card type, transaction data etc. handled securely by our payment provider)

 

3.2 Data you provide when creating an account
If you create a user account for Falcon Rundown, Falcon Play or other Falcon services, we collect login and profile information, including
• email
• password (stored encrypted)
• usage permissions
• settings related to your account or organisation

 

3.3 Technical data
When you visit our website or use our software, we automatically collect technical information such as
• IP address
• browser type
• device information
• operating system
• pages visited
• login metadata
• error logs for debugging and stability

 

3.4 Support communication
If you contact us via email, phone or chat, we store the communication to help solve your case and improve our services.

 

4. Purpose and Legal Basis
We process your personal data for the following purposes
• to process orders and deliver software and hardware
• to provide access to your subscriptions and user accounts
• to send important system messages, renewal reminders or security notifications
• to provide customer support
• to maintain, improve and debug our software and services
• to meet legal obligations, such as accounting and tax rules

The legal basis for processing is GDPR article 6(1)(b), (c) and (f).

 

5. Sharing of Personal Data
We only share your data with trusted partners when necessary to operate our services, for example
• payment gateway providers for secure transactions
• hosting providers for our online systems
• shipping companies for delivery of hardware
• IT suppliers involved in support or system maintenance

We do not sell or rent personal data to third parties.

 

6. Storage and Retention
We store personal data only for as long as necessary for the purposes described.
Examples
• order data is stored for accounting purposes for at least five years
• account data is stored as long as you have an active subscription
• support cases are stored as needed for documentation and service quality

When data is no longer needed, it is deleted or anonymised.

 

7. Your Rights
You have the right to
• access your personal data
• request correction of inaccurate data
• request deletion of data when legally possible
• object to certain processing activities
• request data portability
• withdraw consent where applicable

If you want to exercise your rights, contact us at hello@wearefalcon.tv.

 

8. Security
We use technical and organisational measures to protect personal information, including encryption, access control, backups and secure hosting environments.

While no system is completely risk free, we work continuously to improve our data security.

 

9. Transfers Outside the EU
Some of our technical suppliers may process data outside the EU.
If this happens, we ensure secure and lawful transfers using EU Standard Contractual Clauses or other valid safeguards.

 

10. Changes to This Privacy Policy
We may update this Privacy Policy when needed.
The latest version will always be available on our website. If major changes occur, we will notify customers through appropriate channels.

 

 

Cookie Policy

1. Introduction
This Cookie Policy explains how We Are Falcon uses cookies and similar technologies on our website. Cookies help us improve functionality, understand user behaviour and deliver a better experience.

By using our website, you accept our use of cookies as described below unless you disable them in your browser settings.

 

2. What Are Cookies
Cookies are small text files stored on your device when you visit a website. They allow the site to remember your actions and preferences.

We use
• essential cookies
• analytical cookies
• functional cookies
• marketing cookies (only if consented)

 

3. Types of Cookies We Use

 

3.1 Essential cookies
Used for basic website functionality, such as
• keeping items in your shopping cart
• maintaining login sessions
• enabling secure payment

These cookies cannot be disabled, as the website will not function correctly without them.

 

3.2 Analytical cookies
Used to understand how visitors use our website, for example
• which pages are most visited
• how users navigate the site
• technical performance metrics

We use tools such as Google Analytics or similar to improve our website based on statistical insights.

 

3.3 Functional cookies
Used to remember user preferences such as
• language settings
• region settings
• interface customisation

These cookies enhance the user experience.

 

3.4 Marketing cookies
Used only if you give consent. Helps us display relevant ads or content on other platforms.

Marketing cookies may come from trusted third party partners.

 

4. Third Party Cookies
Some cookies are set by third parties embedded on our website, for example
• analytics services
• video hosting platforms
• payment gateways
• social media integrations

We Are Falcon does not control these cookies, but we only use reputable partners that comply with privacy regulations.

 

5. Cookie Duration
Cookies may be
• session cookies, deleted when you close your browser
• persistent cookies, stored for a longer period until they expire or are deleted manually

Cookie durations vary depending on purpose.

 

6. Managing Cookies
You can manage or delete cookies at any time using your browser settings.
In most browsers you can
• delete cookies
• block cookies
• block third party cookies
• receive notifications before new cookies are stored

If you disable cookies, some website features may not function properly.

 

 

7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect technical, legal or operational changes. The latest version is always available on our website.